Claro Privacy Policy

Last updated: June 17, 2026

This policy applies to Claro: Acne Tracker. Claro is a skin journal for tracking acne check-ins, progress photos, routines, triggers, trends, comparisons, and reports.

Summary

• Claro stores your journal, check-ins, progress photos, reports, routines, and preferences locally on your device.
• Claro does not sell your data and does not use your photos for advertising or face recognition.
• Check-ins, comparisons, trends, and reports rely on skin photos and AI analysis results you choose to generate. Claro does not send photos for analysis without your in-app agreement.
• Before your first AI scan—and again if you turn off AI photo analysis in Profile—Claro shows an in-app consent screen that explains what is sent, who receives it, and asks for your permission.
• Skin photo analysis uses the selected image (and limited journal context when applicable) to return a skin score and visible skin signals through our backend, Cloudflare AI Gateway, and an AI model provider.
• Reminder notifications are optional local notifications. Claro does not require notifications to function.

Information Stored on Your Device

Claro stores the information you enter or create in the app, including check-in dates, notes, trigger selections, affected skin zones, skin scores, progress photos, routine tasks, product selections, generated reports, reminder settings, onboarding answers, and your AI photo analysis consent preference. This data is stored locally on your device using app storage.

Face Data and Skin Photos

Claro may process face data when you choose to capture or import a face or skin progress photo. The face data Claro uses is limited to the photo you provide and visible skin-analysis outputs derived from that photo, such as whether the photo contains assessable human skin, the target area shown, affected zones, visible skin concerns, confidence, suggested skin type signals, and a skin score.

Claro uses this face or skin photo data to save progress photos in your private acne journal, compare check-ins, generate trends and reports, and auto-fill a skin score and affected zones after an AI scan. Claro does not use face data to identify you, authenticate you, build a face template, track your identity, or recognize you across apps or services.

Your progress photos and journal entries remain stored locally on your device unless you delete them or delete the app.

When you request an AI scan, Claro compresses the selected image and may include limited journal context (for example, your previous skin score or affected zones) to help generate the analysis. Claro sends this information to our backend and onward to service providers only to return the analysis response. We do not retain submitted scan images on our servers after the request completes. Service providers may process the image transiently to provide the scan response and operate their services.

We do not sell, rent, or share face data or skin photos for advertising. We do not share your face data with third parties except the backend and AI service providers needed to complete an AI scan that you explicitly agree to in the app.

In-App Permission for AI Photo Analysis

Claro asks for your permission in the app before sending a photo for AI analysis. The consent screen explains what data is sent, who receives it, how it is used, and links to this privacy policy. If you tap “Not now,” Claro does not send that photo for analysis.

You can turn off AI photo analysis at any time in Profile → AI photo analysis. When off, Claro will not send new photos for analysis until you agree again in the app.

AI Skin Analysis

When you use AI skin analysis, Claro sends the selected photo (and any limited journal context described above) to our backend endpoint, which forwards it through Cloudflare AI Gateway to a third-party AI model provider (such as OpenAI) solely to return structured analysis results. The analysis returns results such as skin score, visible concerns, affected zones, confidence, and warnings. Claro uses those results to help populate your journal, comparisons, trends, reports, and care-plan tracking. AI analysis is not a medical diagnosis or treatment recommendation.

Third-party providers process data only to deliver the scan response and are not permitted to use your photos for their own advertising, model training, or unrelated purposes under our service configuration.

Camera, Photo Library, and Notifications

• Camera: Used to take face or skin progress photos for your acne journal.
• Photo Library: Used to import face or skin progress photos that you choose.
• Notifications: Used only if you enable local reminders to log your skin. You can skip reminders and use Claro without notifications.

Subscriptions

Claro uses RevenueCat and Apple in-app purchases to manage subscriptions, purchases, restores, and subscription status. Claro receives subscription status and an app-specific purchase identifier; payment is handled by Apple.

Retention and Deletion

Local journal data, photos, routines, and reports remain on your device until you delete entries, reset app data, or uninstall the app. AI scan images are not retained by us after the scan request completes. Your AI photo analysis consent preference is stored on your device and can be changed in Profile. Subscription records are handled by Apple and RevenueCat according to their services.

Medical Information

Claro provides tracking and educational information only. It does not diagnose acne, prescribe treatment, or replace advice from a dermatologist or clinician. If you have severe, painful, infected, scarring, or persistent symptoms, contact a qualified medical professional.

Contact Us

If you have questions about this policy, please contact us through the support page.