Rock Identifier: Field Kit Support

Need help identifying a specimen, managing Pro, restoring a purchase, or removing a shared find? Contact us at .

Identification and AI processing

Rock identification requires your agreement before a compressed specimen photo is sent to Field Kit servers, Cloudflare AI Gateway, and OpenAI. If you select “Not now,” no photo is sent and identification does not run.

Restore a purchase

Open Rock Identifier, go to Settings → Rock Identifier Pro, then tap Restore Purchases. Use the same Apple Account that made the original purchase.

Manage or cancel a subscription

Subscriptions are billed and managed by Apple. You can manage them in iPhone Settings under your Apple Account, or follow Apple’s subscription instructions.

Privacy and shared finds

Read the Rock Identifier Privacy Policy. Exact find locations stay private. Optional community posts can be removed from the app; contact support if you need additional assistance removing shared content.

Before contacting support

Please include your iOS version, app version, device model, and the steps that caused the issue. Do not email specimen photos or exact location coordinates unless they are necessary for your request.